Extracted from Terms and Conditions

7.1 TERMS OF DELIVERY :

The products are delivered to the address indicated by the consumer on the order form and only on the geographical areas that we serve. All products leave our premises in perfect condition. The customer is obliged to inform the carrier (or the factor) of any small trace of shock (holes, traces of crushing etc.) on the parcel and, if necessary, to refuse the parcel. A new identical product will be returned to you free of charge.
In order to send you a new product, or to refund you said damaged product, we ask you to inform us within 3 days after receipt of the parcel. As with any shipment, it may be delayed or the product gets lost. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense. We can not accept any responsibility for the longer delivery times caused by the carrier, in particular in case of product loss, bad weather or strike. No refund may be claimed on these grounds.
The mention "Delivered" of the site www.colissimo.fr is authentic, as well as the mention "Parcel delivered to the recipient" of the site www.mondialrelay.fr. No order refund or refund can therefore be demanded by the customer. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense. We can not accept any responsibility for the longer delivery times caused by the carrier, in particular in case of product loss, bad weather or strike. No refund may be claimed on these grounds. The mention "Delivered" of the site www.colissimo.fr is authentic, as well as the mention "Parcel delivered to the recipient" of the site www.mondialrelay.fr. No order refund or refund can therefore be demanded by the customer. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense. We can not accept any responsibility for the longer delivery times caused by the carrier, in particular in case of product loss, bad weather or strike. No refund may be claimed on these grounds. The mention "Delivered" of the site www.colissimo.fr is authentic, as well as the mention "Parcel delivered to the recipient" of the site www.mondialrelay.fr. No order refund or refund can therefore be demanded by the customer. No refund may be claimed on these grounds. The mention "Delivered" of the site www.colissimo.fr is authentic, as well as the mention "Parcel delivered to the recipient" of the site www.mondialrelay.fr. No order refund or refund can therefore be demanded by the customer. No refund may be claimed on these grounds. The mention "Delivered" of the site www.colissimo.fr is authentic, as well as the mention "Parcel delivered to the recipient" of the site www.mondialrelay.fr. No order refund or refund can therefore be demanded by the customer.

7.2 TRANSPORTER DELIVERY PROBLEM :

Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery slip in the form of a "manuscript reserve", accompanied by the signature of the customer. If the client has received his mail in a mailbox, the client can inform us by e-mail or by telephone within 3 days of receipt of the parcel.
The customer must keep the packaging ready for any claim. At the same time, the customer may be asked to confirm this anomaly by sending a registered letter with acknowledgment of receipt stating the claims to the carrier within 10 working days of the delivery date. The consumer must send a copy of this letter to the following address Mac & Beauty / 239bis rue Lafayette, 75010 Paris, France or via email as a free attachment to "moc.ytuaeb-dna-cam@tcatnoc". Without this finding, we do not exchange or have any refunds.
We can not accept any responsibility for the longer delivery times caused by the carrier, in particular in case of product loss, bad weather or strike. No refund may be claimed on these grounds.
In the case of a missing item claim, the team will check the weight of the parcel for dispatch, which will then be confirmed with the postal service. If the weight corresponding to the goods ordered is confirmed, No shipments or refunds will be granted. In the event of an incident on a product, the customer must provide the proof necessary to prove the damage (photos of the package, photos of the product ...). If the incident concerns a fragile product, a replacement shipment will be made.
The company will be entitled to refuse any refund of unwarranted, suspicious or fanciful application.